By Dr. Blessed Magama

The Zimbabwe Revenue Authority (ZIMRA) has taken a bold step in its digital transformation to modernise how records and information are created, stored, accessed and governed across the organisation through the Enterprise Content, Document & Records Management System (ECDRMS). This strategic move saw 40 officials from all ZIMRA Divisions and two representatives from National Archives of Zimbabwe, congregating to expedite the ECDRMS workshop from the 3rd to the 6th of March 2026 in Kwekwe.

The Head Administration Mr Mapenzauswa, the Senior User of the ECDRMS, delivered opening remarks on behalf of the Director Finance, Administration and Infrastructure Mrs Chitanda: the Project Owner, and said, “The project received great support from the Executive Management and the Commissioner General, and the Project Management Board was constituted”.

He added that, “The Board held its first meeting on the 20th of February 2026 and resolved to have the Project Initiation Document (PID), Project Brief (PB), Business Case (BC) and key system functionalities and specifications reviewed to meet the procurement standards”.

The Project Manager Dr. Magama gave the background, objectives and expected outcomes of the project. The Assistant Project Manager Mr Dingwa gave the programme outline and emphasis on the output documents expected from the workshop.

Thereafter delegates delved into sessions that were very live and engaging. They applied their inquisitive minds to dissect the differences between use-cases (what a user wants to accomplish with the system) and workflow processes (how work actually happens step by step). Heated debates were interesting on the distinction between documents, records and content.

‘Hypotheses’ were coined in statements like, “all records and documents are part of content but not all content are documents and records” and “all records are documents but not all documents are records”. Making it clearer in a humorous way, thunderous echoes shouted, “all wives are women but not all women are wives”.

The Chief Archivist from National Archives Ms Kundai Chazovachii illuminated the discussions sharing on success factors, challenges encountered and mitigatory measures they applied till they get a supplier of their EDRMS.

Stressing on the benefits of the ECDRMS Mr Tafadzwa Mbawa, who was part of the delegation said, “We are going to eliminate loss of client records, poor corporate governance and reduced client satisfaction, overcrowded registries, weak record security and increased litigation losses, compliance enforcement challenges among other things.”

It became vivid during the discussions that while the manual system seems easy to implement it is grossly inefficient. Adding humour to that, Aldous Mangadza alias Sekuru Ziso remarked that, “The nearer to the church the further from God.”

The ECDRMS solution will facilitate end-to-end automation of document and records management processes, including: creation and receipt of documents, records and content, classification and metadata indexing among other benefits. Furthermore, the solution will incorporate a secure Electronic Signature capability that enables legally compliant digital signing and sequential and parallel approval routing among other things. The ECDRMS replaces fragmented, paper-based processes with a secure, centralised digital platform for standardised document workflows, records lifecycle management, enhanced compliance, accessibility to information resources and their long-term preservation.

The Zimbabwe Revenue Authority (ZIMRA), during a routine enforcement operation led by its officials, successfully intercepted a 15-tonne consignment of smuggled meat products in Chiredzi at the Mutirikwi River area of Triangle, known as an increasingly popular smuggling corridor.

The interception occurred when the truck with Zimbabwean registration number plates AGZ 3488 was inspected and found to be carrying approximately 15 tonnes of meat and food products worth an estimated market value of ZWG 945,000.

The considerable cargo, which lacked supporting customs documentation, included 197 packages of 80kg chicken cuts and 7 packages of 10kg sausages, alongside polony, raising serious health and legal concerns.

"Enforcement operations and physical inspections are critical parts of ZIMRA’s mandate designed to safeguard Zimbabweans from harmful foods, substances and illicit drugs to protect public health," remarked Mr. Batsirai Chadzingwa, ZIMRA's Commissioner for the Customs and Excise Division.

Initial investigations indicate that the goods under scrutiny likely originated from South Africa, with several meat products bearing South African labels. The meat was transported unrefrigerated, which creates the  risk and hazard of rapid spoilage in high temperatures and ultimately compromises food safety.

“In the end, it’s about protecting our community,” Chadzingwa added. “We urge transporters and importers to adhere to the designated routes and laid-down procedures. The consequences of non-compliance are severe, and we will not hesitate to enforce the law. ZIMRA will continue to fulfil its mandate; the message is clear: smuggling won’t be tolerated.”

Zimbabwean law states that foodstuffs cannot be imported without proper declaration or payment of duties and strict adherence to regulations regarding the importation of restricted goods is essential.

In addition to legal implications, the quality and safety of foodstuffs are of paramount concern in the interest of public health. The lack of refrigeration during transportation and the absence of necessary import permits ultimately threaten community health, making ZIMRA’s work even more critical.

ZIMRA is committed to continuously enforcing import control laws, which include detaining non-compliant consignments and ensuring that unsafe food products are promptly removed from circulation.

As ZIMRA continues to navigate the complex landscape of smuggling and enforcement, the Chiredzi interception serves as a reminder of the vital role of integrity in the food supply chain.

This incident sheds light on the persistent issue of smuggling in the region and highlights ZIMRA's commitment to safeguarding public health.

Plumtree, Zimbabwe – The vibrant atmosphere at the Plumtree Border Post on January 26, 2026, underscored the increasing recognition of communities’ vital roles in border security during this year’s International Customs Day. With the theme emphasizing “Customs Protecting Society through Vigilance and Commitment,” local residents emerged as essential stakeholders in the quest for national security.

The event featured a message from Acting Commissioner of Customs and Excise, Mrs. Angeline Mashiri, who stressed the need for strong partnerships between customs and the community. “The importance of building partnerships with communities can’t be overstated,” she remarked, highlighting the collective effort needed to combat illicit trade and ensure public safety.

Communities living near borders act as the first line of defence against illegal activities, functioning as the “police” of their borders. Their vigilance in monitoring movements and reporting suspicious actions to customs officials is crucial. Many local actions lead to the recovery of contraband and the apprehension of offenders, showcasing the significant role residents play in enhancing border security.

Residents are encouraged to guard border areas diligently, keeping an eye on their surroundings and reporting any wrongful activities to customs officials. This proactive stance not only assists ZIMRA but fosters a sense of ownership among community members. Additionally, a cooperative relationship with customs personnel ensures safety for both parties.

Chief Wasi, a traditional leader at the event, expressed newfound commitment to engaging with customs processes after realizing the importance of her jurisdiction. “I now understand that the border is not just a line but an extension of our community,” she said, reflecting on the significance of ZIMRA's outreach that brought her to the celebrations.

Minister of State for Provincial Affairs, Hon. Albert Nguluvhe, commended ZIMRA for hosting the event in Matabeleland South, noting its alignment with the government’s Devolution Agenda. “Bringing these celebrations to Plumtree enhances our community's engagement in national programs,” he asserted, calling for economic empowerment across the province.

Nguluvhe also suggested that ZIMRA and the government consider channeling some forfeited goods to local stakeholders, including chiefs, to support community development. “This approach will strengthen our local economies and ensure that communities benefit from our border activities,” he remarked.

The minister highlighted Matabeleland South's significant contribution to the national economy, which accounts for around 40% of Zimbabwe’s GDP. “Borders are not lines of separation; they are lines of opportunity, where trade meets tourism,” he said, urging community members to capitalize on the economic potential their location provides.

International Customs Day 2026 served as a powerful reminder of the strength found in community engagement. The collaboration between customs authorities and local populations is pivotal in shaping a safer future for all. This day not only showcased the essential services customs provide but also reinforced the notion that every community plays a critical role in securing its borders. As local citizens and customs officers commit to working together, it becomes evident that border security is a collaborative journey rooted in trust, transparency, and shared responsibility.

Plumtree, Zimbabwe – On January 26, 2026, the Zimbabwe Revenue Authority (ZIMRA) marked International Customs Day with a vibrant ceremony at the Plumtree Border Post, drawing attention to the essential role of customs in safeguarding society. The day centered around the World Customs Organization (WCO) theme, “Customs Protecting Society through Vigilance and Commitment,” emphasizing the importance of customs authorities in a rapidly changing global landscape.

In her address, Acting Commissioner of Customs and Excise, Mrs. Angeline Mashiri, reiterated the WCO’s message that customs administrations worldwide serve as vital protectors of national security and public health. “The theme reflects the evolving role of customs in safeguarding economies while enabling development. It calls for our community to take collective action in protecting society,” she stated, echoing the WCO's imperative for shared responsibility among customs officials and the public alike.

ZIMRA Commissioner General Regina Chinamasa also emphasized the human aspect of customs operations. “Customs is not just about borders; it’s about people. Our officers are unsung heroes, standing at the frontline of our nation’s economic and social security,” she said, underscoring the often unseen efforts of customs personnel who work tirelessly to protect the public from harmful goods.

Mashiri highlighted the critical functions of customs beyond mere enforcement. “Customs is more than control; it is about care for our communities and the integrity of our borders,” she emphasized. This message resonated throughout the day, as participants were reminded of the pivotal role customs plays in enhancing trade facilitation while simultaneously safeguarding against illicit activities that threaten public safety.

The event was attended by key stakeholders, including the Deputy Minister of Finance, Hon. David Kudakwashe Mnangagwa, and Minister of State for Provincial Affairs, Hon. Albert Nguluvhe, who both expressed their gratitude to customs officers and their unwavering commitment to protecting Zimbabwe’s economic future.

As a testament to the effectiveness of ZIMRA’s efforts, Deputy Minister Mnangagwa noted that customs-related taxes contributed approximately 31% of the nation’s total revenue in 2025. He remarked, “Strong and well-equipped customs authorities are indispensable to national and international security, public health, and trade facilitation.” This reflects a broader recognition of how customs can bolster economic resilience and development across the region.

One of the most striking demonstrations of commitment to safeguarding society came from the community itself. Engaged locals voiced their readiness to collaborate with customs officers, serving as vigilant sentinels against illicit trade. This partnership was seen as essential in addressing challenges posed by smuggling and unsafe goods, in line with the WCO’s call for community involvement.

Celebrations concluded with a renewed commitment from officials and the public alike to champion customs’ protective mandate. The event not only highlighted customs as a crucial pillar in national development but also reinforced the notion that every border is a gateway to opportunities.

Data Privacy Week serves as a timely reminder that ZIMRA’s mandate is built entirely on trust. Every day, the Authority process vast volumes of sensitive personal data. Safeguarding this data is not optional it is a legal, ethical and institutional responsibility.

To support responsible data handling and provide dedicated oversight of how personal information is managed, the Authority has two registered Data Protection Officers.

Who Are ZIMRA’s Data Protection Officers?

Tinashe C. Makambaire – DPO	Margaret Chirimumimba – DPO

 Why Were DPOs Appointed at ZIMRA?

Under the Cyber and Data Protection Act [Chapter 12:07] and SI 155 of 2024, all entities that process information are required to appoint a Data Protection Officer. This role goes beyond compliance, it strengthens governance, accountability and public confidence.

What Does a Data Protection Officer Do?

The DPO does not perform IT or enforcement duties. The role sits within the Corporate Risk and Compliance Division focusing on oversight, guidance and assurance to ensure personal data is handled responsibly. They serve as the official liaison with the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) and data subjects.

Why This Matters to You

ZIMRA’s Data Protection Officers are available to support you, protect your rights and address any data protection concerns that you might have as a data subject.

For inquiries, guidance, or to report a suspected data incident, please contact the Data Protection Office directly:

 📧 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By Inzwirashe C. Muwonwa, ZIMRA International Desk

The Zimbabwe Revenue Authority (ZIMRA) will join the global customs community in commemorating International Customs Day on 26 January 2026, an annual event that shines a spotlight on the vital role customs administrations play in safeguarding societies while facilitating legitimate trade.

Observed worldwide under the World Customs Organization (WCO), International Customs Day provides an opportunity to reflect on the evolving responsibilities of customs authorities in a rapidly changing global environment.

This year’s theme, “Customs Protecting Society through Vigilance and Commitment,” highlights vigilance, professionalism and dedication as pillars in protecting communities, economies and borders.

Smuggling of illegal goods and circumvention of taxes remain a major challenge in Zimbabwe.

ZIMRA’s enforcement operations in 2025 focused on curbing illicit trade and protecting public revenue. Many of the seized goods were contraband illegally imported to avoid payment of customs duties and taxes, undermining national revenue collection, distorting fair trade and exposing consumers to unregulated products.

Among the intercepted items were alcoholic beverages, meat and meat products, hardware and electrical goods, fridges, soft drinks and other foodstuffs. Second-hand clothing, gold, pharmaceuticals, cannabis, skin-lightening creams, cement, shoes, new clothing and motor vehicles were also commonly smuggled.

“These seizures reflect ZIMRA’s unwavering commitment to protecting society and ensuring fair trade,” said Ms Regina Chinamasa, Commissioner General of ZIMRA.

“We remain vigilant at all ports of entry and within domestic markets, using technology, intelligence-led operations and collaboration with other agencies to safeguard public revenue and uphold compliance.”

This year’s International Customs Day will be commemorated at Plumtree Border Post, highlighting ZIMRA’s customer-focused approach, adoption of digital solutions and firm stance against smuggling, fraud and other cross-border crimes.

Through technology-driven reforms, intelligence-led enforcement and continuous staff capacity building, the Authority aligns with international best practices while responding to Zimbabwe’s local economic realities.

Beyond revenue collection, ZIMRA protects society from harmful and prohibited goods, supports national security and contributes to economic growth.

International Customs Day is therefore not only a celebration but also a reaffirmation of the Authority’s pledge to operate with integrity, transparency and professionalism.

As Zimbabwe positions itself as a competitive player in regional and global trade, ZIMRA’s role remains pivotal.

The observance of International Customs Day serves as a reminder that effective customs administration is a shared responsibility, requiring collaboration with government agencies, traders and the public to build safe borders and a prosperous nation.

By Chenayi Mack-Maponga

The Zimbabwe Revenue Authority (ZIMRA) hosted its 2^nd Annual General meeting in the Capital on 02 December 2025 during which the Pension Fund ZIMRA Board Chairperson, Ms Cynthia Tendai Mugwira, highlighted to members present that the Fund continued to expand and invest through various means including the purchase of land in the Capital.

“ZIMRA has consistently been complying with the best practice of corporate governance, which require the fund to convene an Annual General Meeting. 2024 has been a remarkable year and I am pleased to report that despite the challenges, the pension fund has made progress in ensuring it delivers on its mandate, said Ms Mugwira.

Speaking at the same occasion; Mr Samuel Sithole thanked members that had joined both physically and online for attending the AGM.

“You will appreciate that one of the key milestones achieved in 2024 was to come up with a working model for our people,“ said Mr Sithole.

Pension Fund member Mr Llyod Karonga said, “The vision is to ensure that staff members are empowered before they leave the Authority and own properties. We need to increase members’ benefits and reduce poverty after retirement. The good thing is that contributions and investments are now in both USD and local currency with our Knockmalloch Cluster Development in progress as well as the Somerby Land purchase which is our new baby.”

In attendance at the AGM were pension fund board members, ZIMRA Management team and staff members, ZIMRA divisional representatives. Old Mutual and IPEC members.

Old Mutual is the current administrator that ensures that the fund is administered professionally having a track record in managing fixed properties, student accommodation and various private equity investments.

The Zimbabwe Revenue Authority (ZIMRA) participated as part of the @ZimTreasury delegation that made oral submissions to the Parliamentary Portfolio Committee on Budget, Finance, Economic Development and Investment Promotion in October 2025.

During the engagement, ZIMRA reaffirmed its unwavering commitment to meeting the 2025 revenue targets, underscoring that all hands are on deck in driving national resource mobilisation.

Looking ahead, ZIMRA highlighted that 2026 will be defined by a focus on digitalisation, sector-based taxpayer education, and the use of artificial intelligence in tax administration to enhance efficiency and broaden the taxpayer base.

ZIMRA remains committed to building a smarter, more transparent and service-driven institution that supports Zimbabwe’s growth and development.

The Zimbabwe Revenue Authority (ZIMRA) recently held a high-level Strategic Planning Meeting in Mutare, bringing together the Board, Executive Management, Senior Leadership, and representatives from the Ministry of Finance, Economic Development and Investment Promotion (MoFEDIP) and economic consultants.

In his opening remarks, the ZIMRA Board Chairman welcomed participants to what he described as a defining gathering at a pivotal moment in ZIMRA’s journey and the nation’s economic transformation. He reminded delegates that this was not an ordinary meeting but a session of reflection and forward planning, aimed at shaping the future of revenue administration and Zimbabwe’s economic growth over the next five years.

“We are here not simply to plan,” he said, “but to shape the future of revenue administration and Zimbabwe’s economic growth.”

Reflecting on the Journey (2021–2025)

The Chairman described the 2021–2025 Strategic Plan as a period of achievement and transformation. ZIMRA fulfilled its pledge to modernise by embedding systems such as TaRMS, SAP, Fiscalisation, ASYCUDA, and ECTS, moving from a manual-dependent organisation to a digital-driven authority.

“This is a milestone,” he said, “but it is only the beginning. The real question is: what greater difference will ZIMRA make in the next five years?”

He highlighted that the rebased GDP reshapes Zimbabwe’s economic landscape and presents both opportunities and challenges. With the national target to increase the tax-to-GDP ratio from 14.5 percent in 2025 to 22 percent by 2030, ZIMRA must rethink domestic resource mobilisation. Nearly three-quarters of the economy remains informal, and strategies must draw this sector into the mainstream while promoting inclusion, innovation, and empowerment.

The Chairman called for a holistic approach to taxation that supports economic growth, fairness, and compliance, ensuring all taxpayers contribute to building a stronger Zimbabwe.

The Vision for 2026–2030

Looking ahead, he outlined an ambitious vision to build a ZIMRA that is modern, digital, trusted and people-centred. The Authority aims to broaden the tax base, integrate the informal sector and strengthen compliance through data-driven intelligence and advanced technologies.

The vision includes growing the tax-to-GDP ratio to 22 percent by 2030, supported by AI-powered compliance and risk management systems. A sustainable funding model, completion of a modern Head Office, and development of a skilled, ethical workforce will reinforce resilience and service excellence. ZIMRA will also embed environmental, social and governance (ESG) principles and facilitate seamless trade under the African Continental Free Trade Area (AfCFTA).

Embracing Artificial Intelligence

The Chairman described AI as a paradigm shift that will transform ZIMRA’s operations. AI will enable real-time monitoring, detect risks, simplify compliance, reduce business costs and improve transparency, while strengthening the workforce through enhanced decision-making and digital skill development.

“This is more than an upgrade. It will position ZIMRA as a leader in digital tax administration on the continent.”

He emphasised that ZIMRA’s strategy must align with national priorities, particularly NDS2, and respond to the evolving macroeconomic environment. Insights from MoFEDIP will guide the refinement of sustainable revenue mobilisation strategies. Once NDS2 is finalised, ZIMRA will reconvene to ensure full alignment with national goals.

Addressing corruption and system abuse, the Chairman reiterated ZIMRA’s zero-tolerance stance. He urged staff to safeguard the integrity of systems and revenue, strengthen supervision, enforce accountability and close gaps that enable misconduct.

“We must lead by example and uphold the trust that the nation has placed in us.”

The Chairman called on all participants to emerge with a clear roadmap, defined milestones, and a unified vision for a stronger, smarter, and more effective ZIMRA.

“If we succeed here, Zimbabwe will succeed. If we build boldly here, the nation will rise boldly there. Together, Government, taxpayers, business and development partners, we must shape a ZIMRA that is modern, formidable, AI-driven and faithful to the people it serves.”